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Working with Technology
myTech@Newark
Technology resources for Rutgers–Newark faculty and staff. Get connected, stay productive, and find the right tools for your role.
Most common requests
Top 10 Issues & Answers
- Set up my accounts & NetID: Activate NetID, passwords, and multi-factor auth
- Faculty technology guide: Full overview of all tools available to faculty
- Staff technology guide: Technology tools, access, and resources for staff
- Set up email: Configure Rutgers email on desktop and mobile
- Collaboration tools: Teams, Zoom, and SharePoint for departments
- Connect to campus Wi-Fi & VPN: Eduroam on campus; VPN for remote work
- Work or teach remotely: VPN, remote desktop, and video conferencing
- Buy technology (procurement): Hardware, software, and IT purchasing guidelines
- Report an IT problem: Submit a support ticket or report an outage
- Request equipment: Borrow AV gear, request peripherals or delivery
Getting started
Resources by Role
Faculty
Staff
Essential services
Core Resources
- Email: Microsoft Exchange / Outlook — setup, access, and configuration
- Collaboration Services: Teams, Zoom, SharePoint, and OneDrive for departments
- Wireless & VPN: RUWireless on campus and Rutgers VPN for secure remote access
- Accounts & NetID: Manage your login, password reset, and multi-factor authentication
- IT Service Center — Hill Hall 109: Walk-in, phone, and chat support · Mon–Thu 8am–6:30pm, Fri 8am–5pm
- Technology Resource Centers: Campus computer labs, printers, and AV equipment access
Software & access
Tools & Software
- Collaboration: Microsoft Teams. Chat, video meetings, and file sharing for departments
- Video conferencing: Zoom. Host and join video meetings, webinars, and virtual office hours
- Remote access: VPN & Remote Desktop. Securely access campus systems and shared drives from off campus
- Purchasing: RUWare. Request quotes for computers, accessories, and software through approved vendors
Buying IT
Procurement & Equipment
- RUWare — Technology Procurement: Request quotes for computers, accessories, and software through approved vendors
- Deskside Support Services: Request on-site IT assistance for hardware, software, and connectivity issues at your workspace
- Guest / Emergency NetID: Request temporary access for guests, contractors, or emergencies
Announcements
- Microsoft Teams Guide: Set up channels, meetings, and file sharing. Read guide
- IT Self-Service Portal: Submit tickets and track status without calling. Visit portal
Quick Links
- Faculty Tech Guide
- Staff Tech Guide
- Report a Problem
- Deskside Support
- Guest NetID Request
- Campus Event Calendar
IT Service Center
Location: Hill Hall, Room 109
Phone: 833-OIT-HELP (648-4357), (973) 353-5083
Email: help@newark.rutgers.edu
- Mon – Thu: 8am – 6:30pm
- Friday: 8am – 5pm
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