IT Service Center
myTech@Newark
Your first stop for technology support at Rutgers–Newark. Reach us by phone, chat, email, or walk in at Hill Hall.
Emergency or urgent IT issue? For critical outages or security incidents, call immediately — do not submit a ticket.
Reach IT support
Contact Us
Call Us
Toll-free and local lines available. Fastest response for urgent issues.
Live Chat
Chat with a live agent during business hours via the Rutgers IT Help portal. Available while the IT Service Center is open.
For non-urgent requests. Include your NetID, RUID, and a description of the issue. Response within 1 business day.
Walk In — Hill Hall, Room 109
In-person help for hardware, software, account issues, and more. No appointment needed during open hours.
Availability
IT Support Hours
| Channel | Hours | Notes |
|---|---|---|
| Phone | Mon–Thu 8am–6:30pm; Fri 8am–5pm | Toll-free: 833-OIT-HELP · Local: (973) 353-5083 |
| Live Chat | Mon–Thu 8am–6:30pm; Fri 8am–5pm | Via IT Help Portal. Green chat button appears when open. |
| 24/7 | Response within 1 business day. help@newark.rutgers.edu | |
| Ticket Portal | 24/7 | Submit anytime at ithelp.rutgers.edu |
| Walk-In | Mon–Thu 8am–6:30pm; Fri 8am–5pm | Hill Hall, Room 109. View in RU Maps |
| Sat – Sun | Closed | Use email or ticket portal for weekend requests |
Online requests
Submit a Ticket
- Priority Support Request: Use this form for urgent Newark-specific issues that need elevated attention from local IT staff
- Rutgers IT Help Portal — General Ticket: Submit any IT request, track existing tickets, and browse the knowledge base for self-service answers
- Report an Incident / Outage: Report a service outage, classroom tech failure, or other IT incident affecting your work
- Report a Security Incident: Suspected phishing, account compromise, data breach, or lost/stolen device — report immediately
- Request Equipment: Request AV equipment, peripherals, or accessories for classrooms, events, or office use
Work with us
Student Employment at RU-N IT
Join the RU-N IT Team as an IT Consultant
Rutgers University–Newark OIT conducts its major hiring for student workers during the Spring of each year. The flexible hours allow students to gain valuable real-world work experience in a thriving environment. Students of every major are encouraged to apply. RU-N IT hires students taking 6 or more credits.
What You'll Do
- Provide friendly tech support in person, via phone, email, and chat
- Troubleshoot hardware, software, and network issues
- Assist with computers, printers, and tech resources in labs
- Explain technical solutions to non-technical users
- Track support requests using our ticketing system
- Help create and update guides, FAQs, and documentation
- Participate in team meetings and training sessions
What We're Looking For
- Strong problem-solving skills and willingness to learn
- Excellent written and verbal communication skills
- Positive attitude and ability to work well with others
- Reliable and punctual — meeting work commitments is a must
- Ability to work independently and take initiative
- General knowledge of Windows, macOS, and common software
- Enrolled in 6+ credits at Rutgers–Newark
How to apply: Visit Handshake and select Rutgers University, Newark. Sign in with Rutgers SSO, fill out the application, and attach your resume. Questions? Email oit-nwkjobs@oit.rutgers.edu
IT Service Center
Location: Hill Hall, Room 109
Phone (toll-free): 833-OIT-HELP (648-4357)
Phone (local): (973) 353-5083
Email: help@newark.rutgers.edu
- Mon – Thu: 8am – 6:30pm
- Friday: 8am – 5pm
- Sat – Sun: Closed
Get Help Now
- Submit a Ticket
- Check Ticket Status
- Priority Support (Newark)
- Report an Incident
- Report Security Issue