myTech@Newark
Getting Help
IT support for students, faculty, and staff at Rutgers–Newark. Contact the IT Service Center, submit a request, or find self-service resources.
Contact Us
Phone
Call 833-OIT-HELP or (973) 353-5083. Phone support is available 24/7.
Live Chat
Chat with an agent through the Rutgers IT Help Portal during business hours.
Email help@newark.rutgers.edu for non-urgent requests.
Walk-In Support
Visit the IT Service Center in Hill Hall, Room 109. No appointment is needed during open hours.
Submit a Ticket
Submit a Priority Support Request for urgent Rutgers–Newark issues.
Use the Rutgers IT Help Portal for general IT requests and ticket status.
Report an IT incident or outage or report a security incident .
IT Support Hours
Phone support is available 24/7. Rutgers–Newark IT Service Center staff are available Monday through Thursday from 8:00 a.m. to 6:30 p.m. and Friday from 8:00 a.m. to 5:00 p.m.
Walk-in support is available at Hill Hall, Room 109 during those same weekday hours.
Common Issues & Quick Answers
Self-Service Resources
Search IT support information through the Rutgers IT Help Portal and Rutgers IT Knowledge Base .
New Rutgers community members can also use the Getting Started with Technology guide .
Faculty Technology Resources
Campus Services & Platforms
System Status
Check Rutgers IT System Status and Alerts for current information about university IT services.