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Deskside Support Services

Hands-on IT support for Rutgers–Newark departments. We come to you — assisting with computers, peripherals, software, and technology setup at your workspace.

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About This Service

Deskside Support Services provides direct, in-person IT assistance to Rutgers–Newark departments and offices. Technicians come to your workspace to diagnose and resolve hardware, software, and connectivity issues — minimizing downtime and keeping your team productive.

Support is available for faculty and staff on university-owned equipment. For student technology questions, visit the IT Service Center or a Technology Resource Center (TRC).

Who Can Use This

  • Faculty with university-owned devices
  • Staff and administrative departments
  • Academic and research departments
  • Department technology coordinators
  • Rutgers–Newark offices and units

What You Can Do

  • Request hands-on troubleshooting for computers, monitors, and peripherals
  • Get help with software installation, configuration, and updates
  • Resolve network connectivity and printer issues at your workspace
  • Coordinate new device setup, imaging, and onboarding
  • Get assistance with data migration and equipment replacements
  • Schedule recurring or project-based departmental IT support

How to Request Deskside Support

  1. Contact Deskside Support by email or phone, or submit a ticket through the IT Help portal. Describe the issue, your location, and the best times to be reached.
  2. A technician will review your request and follow up to confirm details, prioritize the issue, and schedule an on-site visit if needed.
  3. The technician visits your workspace, diagnoses the problem, and resolves it on-site or coordinates next steps for parts, replacements, or escalation.
  4. Your ticket is updated and closed once the issue is resolved. Follow-up support can be requested if the problem recurs.

Email Deskside Support

Need Help?

For deskside IT issues, contact Deskside Support directly. For all other IT support, the IT Service Center is your first stop.

IT Service Center

Resources

Service Details

Service Owner: Deskside Support Services

Phone: 973-353-5086

Email: dssupport@newark.rutgers.edu

General IT Support: IT Service Center — Hill Hall, Room 109. help@newark.rutgers.edu · 973-353-5083

Related Areas: Hardware Support · Software Setup · Submit a Ticket · Working with Technology · International Travel

Still need help?

The IT Service Center can help route your question to the right place.

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